David’s Mortgage Advisory Terms of Business
Introduction
This document outlines the services provided by David’s Mortgage Advisory Ltd. It is an important document, and you are encouraged to read it carefully. If you have any questions, please feel free to contact us.
You should also read this document alongside our Privacy Policy for a comprehensive understanding of how we handle your data.
Who We Are
David’s Mortgage Advisory Ltd, trading as David’s Mortgage Advisory, is an Appointed Representative of TMG Direct Limited, which is authorised and regulated by the Financial Conduct Authority (FCA) under registration number 786245.
Our registered office is:
Gemma House, 39 Lilestone Street, London, United Kingdom, NW8 8SS
Our Services
We provide intermediary services for:
• Mortgage advice and applications.
• Insurance services, including life, critical illness, income protection, and building and contents insurance.
We offer a comprehensive range of mortgage products and a panel of life insurance products. Our services are available only to UK residents with properties registered in the UK.
We take the time to understand your requirements and guide you through every step of the mortgage journey.
Our Fees
• We may charge a broker fee for the services provided. The fee amount will depend on individual circumstances and the product recommended.
• The exact fee will be disclosed to you in good time before you apply for a mortgage. You may also request this information earlier.
• Some lenders may pay us a commission for our services. This will be disclosed to you before completion of your mortgage.
• You will receive a Key Facts Illustration detailing any fees associated with the recommended product.
Product Transfer Fees:
• If we complete a product transfer, we reserve the right to charge a broker fee for our advice.
• This fee is non-refundable and payable upon completion. If you withdraw your mortgage application after submission, you may still be charged.
You may choose to pay the broker fee from your own funds or add it to the borrowing amount, where it will accrue interest at the same rate as your mortgage over the term.
Monitoring Service
Upon completion of your mortgage application, you will automatically be enrolled in our monitoring service. This service provides periodic updates on your mortgage deal and related matters.
If you wish to opt-out of this service, please contact us. Certain data may still be retained as required by regulatory obligations.
Intermediary Service
We provide advice-based mortgage services tailored to your circumstances. We do not offer execution-only services.
Once we identify the most suitable mortgage for you, we will make a recommendation based on your preferences and circumstances. It is your responsibility to ensure the information you provide is accurate and truthful. Supporting evidence may be required for your application.
We will provide you with a mortgage illustration based on our research. Please review this document carefully.
Note:
Not all Buy-to-Let mortgages are regulated by the FCA.
Mortgage Application Process
Our intermediary service includes several stages, and we will maintain regular communication throughout.
We may refuse to proceed with an application for the following reasons:
• The information provided is inaccurate, misleading, or untruthful.
• The available products are unsuitable for your circumstances.
• A history of repeated applications and withdrawals.
• Failure to meet our Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.
If applying for a mortgage for a property purchase, you are responsible for providing necessary information, including solicitor, estate agent, or conveyancer details. Proof of deposit may also be required.
Ancillary Products
We may also offer ancillary services, including:
• Life insurance, critical illness cover, income protection, and accident/sickness/unemployment insurance.
• Building and contents insurance if required.
Collecting Your Data
To recommend the most suitable mortgage for your circumstances, we are required to complete a fact find. Documentation such as the following may be requested:
• Passport or driving licence.
• Bank statements.
• Payslips, tax overviews, or accounts.
Data Protection
We hold all personal information provided by you securely and in confidence.
Please read our Privacy Policy for more details on how we collect, use, and retain your data.
Financial Crime
We are committed to maintaining the integrity of the UK mortgage market.
All transactions comply with the Money Laundering Regulations and the Proceeds of Crime Act. We have robust systems and controls in place to prevent financial crime, as required by the FCA.
Complaints Process
David’s Mortgage Advisory is committed to providing a professional service to all our customers. If you are unhappy with our service, we want to hear about it so we can try to resolve the issue.
Here’s how you can make a complaint:
By phone: 01709 242927
By mail: The Money Group, 27 Bridgegate, Rotherham, S60 1SN
By email: Compliants@themoney-group.co.uk
Upon receipt, TMG Direct Limited Ltd will acknowledge your complaint and investigate it fairly.
They will write to you with the outcome of their investigation within 8 weeks.
If the investigation is not complete within 8 weeks, they will explain the reason and provide an expected completion date. They will also give you information on contacting the Financial Ombudsman Service.
The Financial Ombudsman Service:
If you are not satisfied with the outcome of TMG Direct Limited Ltd’s investigation, you have the right to refer your complaint to the Financial Ombudsman Service (FOS) within six months of receiving a final response.
Contacting the Financial Ombudsman Service:
Phone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: https://www.financial-ombudsman.org.uk/
We are committed to providing an accessible complaints process. If you have any difficulties or require assistance, please let us know when you submit your complaint.
Intellectual Property
All intellectual property on our website, including trademarks, logos, and content, is owned by David’s Mortgage Advisory Ltd.
You may not reproduce or use our intellectual property without prior written consent. The website content is provided for informational purposes only.